12/16/2023 0 Comments Heartbeat necklace necklaceThe package will be returned to its original sender if the RMA number is not included on the box or if it has been damaged or tampered with. For your protection, we recommend shipping returns insured using FedEx, UPS, or USPS Express or Priority Mail. Once you have received your RMA number, ship the item prepaid to the address received in your email. If not returned, you will be subject to the full retail price of the item. Any promotional item or free gift included with the order must be returned. Write the Return Merchandise Authorization (RMA) number on the receipt and on the outside of the package. To receive a refund credit, you must provide the original packaging and documentation. Repack the item(s) in the original packaging materials. When approved, you will receive an email with your Return Merchandise Authorization Number along with detail shipping and packaging instructions. OBTAIN YOUR RETURN AUTHORIZATION NUMBER:Ĭontact us to obtain a Return Merchandise Authorization (RMA) number.If you have any questions regarding our cancellation policy please contact 30. Sales are Final with no exceptions if the order was done with Metals (Gold, Silver Etc.) provided by the customer. And a 6% Restocking fee for regular orders. If for any reason you wish to cancel your order, please contact call 30 you have 24hrs to cancel from the time the order was placed after that There is a 20% restocking fee for the cancellation of any Custom-Order items such as Cuban link Chains, Cuban Link Bracelets, Custom Pendants and other Customized items. We will not be liable for any lost jewelry sent back without authorization. Credits will be issued using a store gift card.ĭO NOT SEND BACK ANY ORDERS WITHOUT FIRST RECEIVING Return Merchandise Authorization Number (RMA) FROM US. Please allow 7-12 business days after the item(s) has been received for your credit to be processed. If money-back is requested a 20% restocking fee will be applied. Once your item(s) have been received and accepted, you will receive a full store credit for the cost of the item excluding shipping, handling and insurance charges. Quality Assurance department reserves the right to verify the authenticity of the product. If for any reason your delivered item has any defects you can get in touch with us and we will accordingly arrange return of product, so we can fix it for you and ship it back.įor products purchased in any of our stores, please check with one of our store associates for more details. Any orders returned undeliverable or refused by recipient, will be subject to a $29.95 charge to be deducted from the total refund amount. On Special Orders such as items with engraving and special ring sizes, custom chain measurements, and custom pendants a 20% restocking fee will be applied regardless of condition of item. We gladly accept items that are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear or a 20% restocking fee will be deduced from store credit or refund. On certain cases if approved by store associate we may refund money with a 20% restocking fee applied. If for any reason you are dissatisfied with your Online purchase, you may exchange or receive store credit for your item(s) within 3 days from the date of arrival of shipment. Perrywinkle’s is dedicated to the economic, social, and environmental sustainability in all areas of our business.ALL SALES ARE FINAL. Each diamond undergoes a journey of rigorous hand-selection. Made locally with fine metals and gemstones, Perrywinkle’s guarantees that all materials are responsibly sourced and 100% natural. In addition to our Perrywinkle creations, we represent international luxury brands including Rolex, Tudor, and Marco Bicego. Christian Bixler III would certainly approve of their meticulous work and we hope that you will too. Our founder, Christian Bixler III, set the standard for excellence more than two centuries ago in “creating friendships” rather than “making sales.” Today, our jewelers, diamond setters, designers, casters, lappers, hand-engravers and gemologists, work in our production shops in Vermont and Montreal. Perrywinkle’s is owned by Bixler’s, America’s Oldest Jeweler™ founded in 1785.
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